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Warranty Services
Inquire about your warranty terms and coverage
Request information about warranty terms and coverage for your system. If we have ever serviced your equipment at any time in the past, we have most of the information we need to tell you when the warranty began, what it covers and when it expires. Many manufacturers offer 10 year limited parts warranties for equipment that is registered by the installing contractor and default to only five years if the product was never registered ; we can check with the manufacturer to confirm your warranty status when we know the model and serial numbers regardless of who installed it.
Already a Johnson's Customer ?
Johnson's has all of your air conditioning system information at our fingertips. If your system was installed by Johnson's we are able to use the actual installation date of the system rather than its manufacture date to initiate the warranty ; this is important because the equipment have a date of manufacture that is weeks, months or even years before it was actually put to use.
Never called Johnson's before ?
Even if you have never used Johnson's in the past we may be able to offer some answers to your questions. If you can provide us with the manufacturers model and serial numbers for your equipment we can get specific information for you about the status of your warranty.
Factory Replacement Components
All warranty repairs require genuine factory replacement parts. Out-of-warranty systems may have obsolete components that are only available as after-market replacement or generic parts. Availability depends upon which brand of equipment you have whether parts for your system are stocked locally or must be shipped in from out of town or state. Johnson's prefers to use genuine factory components wherever available.
Electrical Component Repairs
MAJOR ELECTRICAL REPAIRS include electric heaters, compressors and fan motors and in some cases inverters or control boards. The most expensive electrical component for most systems is the compressor that circulates refrigerant through the system. Fan motors can be simple or complicated depending upon the type of motor needed. Advanced systems may utilize inverter drives or variable speed controllers that can also be costly to replace.
MINOR ELECTRICAL REPAIRS include low voltage transformers, relays, sensors and control components. Contactors and capacitors are among components that can be replaced proactively to prevent more expensive motor damage caused by running with defective contactors or capacitors. They are inexpensive and easy to replace.
Major Electrical Components include:
COMPRESSORS
OUTDOOR FAN MOTORS
INDOOR BLOWER MOTORS
ELECTRIC HEAT STRIPS
INVERTER DRIVES & CONTROLLERS
VARIABLE SPEED CONTROLLERS
ZONE CONTROL PANELS
DUCT SMOKE DETECTORS
ELECTRONIC AIR CLEANERS
CONDENSATE PUMPS
Minor Electrical Components include:
CAPACITORS & START ASSIST KITS
CONTACTORS, SEQUENCERS, RELAYS
LOW VOLTAGE TRANSFORMERS
LIMIT SWITCHES & SAFETIES
LOW VOLTAGE TERMINAL BOARDS
FUSES & CIRCUIT BREAKERS
THERMOSTATS & SENSORS
OVERFLOW SAFETY DEVICES
Refrigerant Related Repairs
Refrigerant leaks cause major expense even under the warranty period. Even if the leaking component is covered by the warranty and the part is being supplied at no cost by the factory the refrigerant that was lost is not covered.
REFRIGERANT COMPONENT LEAKS
The most frequent refrigerant leaks that are part of your equipment occur in the cooling coils. More leaking coils are replaced than any other component. Most manufacturers carry 10 year limited parts warranties for these coils, but the refrigerant that is lost through the leak is not covered.
REFRIGERANT PIPING LEAKS
The most frequent refrigerant leak point outside of the equipment comes from rusted steel bodied desiccant filter driers. Using non-ferrous copper bodied desiccant filter driers eliminates this problem. The desiccant drier may not be covered under the equipment warranty when installed in the field.
The most frequent piping failure occurs on multifamily low rise buildings with underground refrigerant piping. Piping leaks are never covered by any manufacturer.
Airflow and Ductwork Repairs
Duct leaks waste energy and create comfort complaints by failing to deliver conditioned air properly into the interior space served. Duct leaks can cause pressurization and de-pressurization of rooms within the conditioned space increasing infiltration of outside air causing humidity control problems.
Air balance problems create uneven distribution to individual rooms. Where duct systems are properly sized and configured the airflow can be balanced treat all spaces equally. Test & balance procedures are used. Restrictive duct systems create too much resistance to flow for the indoor blower to overcome ; resulting in problems associated with diminished indoor air circulation.
Ducts located outside of conditioned spaces such as in vented attics or garages are prone to sweating. Condensation forms on the exterior surfaces of the ducts.
Warranty Repairs